Harper Threads values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, place an order, submit a custom order request, or otherwise interact with our business.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information you voluntarily provide when you:
- place an order
- contact us through our website
- submit a custom order request
- sign up for updates or marketing emails, if offered
- communicate with us about an order or project
This information may include:
- name
- email address
- phone number
- billing address
- shipping address
- payment information processed through third-party providers
- order details
- design requests, uploaded files, photos, logos, or custom content you submit
We may also collect certain non-personal information automatically when you use our website, such as:
- browser type
- device type
- IP address
- pages visited
- time spent on the website
- referring website or source
2. How We Use Your Information
We may use the information we collect to:
- process and fulfill orders
- communicate with you about your order or request
- provide customer service
- create and complete custom apparel projects
- improve our website, products, and services
- send updates, promotions, or marketing communications if you have opted in
- prevent fraudulent, unauthorized, or unlawful activity
3. Payment Information
Payment information is typically processed through secure third-party payment providers. Harper Threads does not store or directly control full payment card information unless explicitly provided through approved payment methods.
We recommend reviewing the privacy policies of any payment provider used during checkout.
4. Sharing of Information
Harper Threads does not sell or rent your personal information to third parties.
We may share your information only when necessary to operate our business, such as with:
- payment processors
- shipping carriers
- website or e-commerce service providers
- printing, production, or fulfillment partners, if applicable
- legal authorities when required by law
We only share information as needed to provide services, fulfill orders, operate the website, or comply with legal obligations.
5. Customer-Submitted Content
If you submit logos, artwork, names, photos, or other custom content for an order, you are responsible for ensuring you have the right to use and share that content.
Harper Threads may use submitted content only as needed to complete your order, communicate with you about the project, or maintain internal order records.
6. Cookies and Website Data
Our website may use cookies, tracking tools, or similar technologies to improve website functionality, understand visitor behavior, and enhance the user experience.
These tools may help us understand how visitors use the site, which pages are viewed, and how the website can be improved.
You can usually adjust your browser settings to limit or disable cookies if you prefer.
7. Data Security
Harper Threads takes reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
By using this website, you acknowledge that you provide information at your own risk.
8. Your Choices
You may choose not to provide certain personal information, but doing so may limit your ability to place an order, request custom work, or use certain website features.
If you receive promotional emails from us, you may opt out at any time by following the unsubscribe instructions or contacting us directly.
9. Third-Party Links and Services
Our website may contain links to third-party websites, services, or platforms. Harper Threads is not responsible for the privacy practices, content, or policies of those third parties.
We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Harper Threads does not knowingly collect personal information directly from children. If you believe a child has provided personal information through our website, please contact us so we can review and, if necessary, remove the information.
11. Changes to This Privacy Policy
Harper Threads may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Harper Threads through the contact information provided on our website.
Effective Date: 5/25/2026